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Professional Conduct

The Dental Office Managers Association of Canada (the Association) is dedicated to protecting the public from unethical and incompetent administration and management practices in the workplace.

The Association’s Code of Conduct (the Code) sets out the ethical standards for the profession. These national standards map out ethical conduct, competent service and good character that all members of the Association must abide by.

If you have a concern or a complaint to address, you can make a formal complaint to the Professional Conduct Committee of the Association.

All complaints must be in writing and mailed to:

Dental Office Managers Association of Canada

Attention: Executive Director

4-1761 Wellington Avenue

Winnipeg, MB   R3H 0G1

The statement of complaint should clearly and precisely set out the following information:

  • The full name and contact information of the individual registering the complaint
  • The name and relationship to the member who is the subject of the complaint
  • A description of the professional misconduct
  • A description of the alleged breach(es) of the Association Code of Conduct 
  • The date(s) on which the events occurred
  • The name(s) and contact information of anyone else who may be able to provide further information
  • Whether the complaint has been or will be filed with any official legal body

Please note that the complaint must be submitted within six months from the date where the incident took place.

Here is what you can expect when you submit a complaint:

  1. The complaint is sent to the Executive Director.
  2. Upon receipt of the complaint, the Executive Director has 30 days to notify the Respondent identified in the complaint.
  3. The Respondent has 30 days to file a written reply in response to the complaint.
  4. Upon receipt of the reply from the Respondent, the Executive Director will submit a copy to the Professional Conduct Committee.
  5. Within two weeks of receipt, the Committee will convene a meeting and decide what course of action to take.

It is our goal to ensure that a transparent process is in place for both the complainant and the respondent. A summary of all meetings held by the Professional Conduct Committee will be posted on the Association website.

For additional information about the Association’s complaints process or to discuss the nature of the concern prior to submitting a formal complaint, please contact Laura Veroba, Membership Development Coordinator, at laura@officemanagers.ca